Service & Support

Ensuring product consistency starts with thorough testing. Hilock provides laboratory and pilot-scale testing to verify particle size reduction, emulsion stability, and process reproducibility. Our team conducts tests tailored to your specific application, whether in pharmaceuticals, food, cosmetics, or materials science. Testing helps identify potential formulation challenges, optimize processes, and generate reliable data to support regulatory compliance. By leveraging our testing services, you can confidently scale from R&D to production, reduce trial-and-error, and achieve predictable results.

Keeping your equipment running smoothly is our priority. Hilock’s after-sales support team offers timely troubleshooting, remote diagnostics, and on-site assistance when needed. We respond quickly to technical inquiries and help maintain consistent performance, minimizing downtime. With proactive communication and expert guidance, you can rely on Hilock to resolve operational challenges and ensure your production processes remain uninterrupted.

Why is training so important? Proper operation of high-pressure and microfluidizer systems ensures efficiency, safety, and product consistency. Hilock provides hands-on and theoretical training tailored to your staff’s needs:

• Operator training for daily use
• Engineer workshops for process optimization
• Safety protocols and best practices

Training can be delivered on-site, remotely, or at our facilities. We also provide manuals and documentation for future reference, helping teams build confidence and reduce operational errors.

Equipment longevity and reliability are critical for smooth operations. Hilock offers preventive maintenance and rapid repair services to keep systems in optimal condition. Our skilled technicians perform inspections, calibration, and component replacements, ensuring minimal production interruptions. By maintaining your equipment with genuine parts and expert guidance, you can maximize performance, extend lifespan, and safeguard your investment.

Hilock provides software support to guarantee seamless operation and control of your systems. Services include installation, updates, troubleshooting, and optimization. Our team ensures data logging, process monitoring, and automation features work reliably, supporting GMP and GLP compliance. Whether for laboratory, pilot, or industrial-scale applications, Hilock software services help minimize errors, enhance efficiency, and maintain reproducible results.

Reliable spare parts are essential to reduce downtime and maintain consistent production. Hilock supplies genuine components for all microfluidizer and HPP systems. Advantages include:

• Guaranteed compatibility and durability
• Fast delivery to minimize production interruption
• Guidance for installation and replacement

Using Hilock spare parts ensures your equipment operates reliably, product quality remains high, and your investment is protected.

Correct setup ensures your equipment performs from day one. Hilock provides professional installation support, including calibration, system verification, and operator familiarization. Our team ensures equipment is safely integrated into your facility and optimized for workflow. Proper installation prevents operational issues, reduces errors, and accelerates your path from delivery to full-scale production.

Need guidance to optimize processes or select equipment? Hilock experts provide tailored technical consultation, offering recommendations on:

• Equipment selection for your production scale
• Process optimization strategies
• Formulation and workflow integration

We work closely with your R&D and production teams to implement solutions that maximize efficiency, ensure consistent product quality, and reduce trial-and-error. Our consultation services help achieve operational success across laboratory, pilot, and industrial applications.